Terms & Conditions
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
By subscribing to, placing order, or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to, place an order or use the services. If you do not want to be bound by the Terms, you must not subscribe to, place an order or use our services. In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Nubliss Sleeptech Private Limited, its franchisor, affiliates and partners.
In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the products and services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Nubliss Sleeptech Private Limited, its franchisor, affiliates and partners. “Nubliss.com”, “Nubliss Sleeptech Private Limited” and “Seller” may be used interchangeably.
1. www.nubliss.com website ("Website") is an Internet based content and e-commerce portal operated by Nubliss Sleeptech Private Limited, a company incorporated under the laws of India.
2. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Nubliss.com at its sole discretion reserves the right not to accept a User from registering on the Website or accessing the Website without assigning any reason thereof.
User Account, Password, and Security:
You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Nubliss.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Nubliss.com cannot and will not be liable for any loss or damage arising from your failure to comply with this.
Nubliss.com provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original merchandise such as Mattresses and Accessories (collectively, "Products"). Upon placing an order, Nubliss.com shall ship the product to you and be entitled to its payment for the Products and Services.
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Nubliss’s name is stated as the source and prior written permission of Nubliss.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
User Conduct and Rules:
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
1. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
2. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
3. Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
4. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the website or another's computer;
5. Conduct or forward surveys, contests, pyramid schemes or chain letters;
6. Download any file posted by another user of a service that you know, or reasonably should know, cannot be legally distributed in such manner;
7. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
8. Violate any code of conduct or other guidelines, which may be applicable for or to any particular service;
9. Violate any applicable laws or regulations for the time being in force in or outside India; and
10. Violate any of the terms and conditions of this agreement or any other terms and conditions for the use of the website contained elsewhere herein.
User Warranty and Representation:
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Nubliss.com.
The user guarantees, warrants, and certifies that it will use the Services and order Products for genuine use and not with a pre-determined purpose of returning the Product.
Exactness Not Guaranteed:
Nubliss.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.
Intellectual Property Rights:
1. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Nubliss.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Nubliss.com without obtaining authorization from Nubliss.com.
2. Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content onto the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.
Links to Third Party Sites:
The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of Nubliss.com or the Website and Nubliss.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Nubliss.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Nubliss.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Nubliss.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
Disclaimer of Warranties/Limitation of Liability:
Nubliss.com has endeavored to ensure that all the information on the Website is correct, but Nubliss.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Nubliss.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Nubliss.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Nubliss.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Nubliss.com's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Nubliss.com reserves the right to cancel all past, pending and future orders without any liability. Nubliss.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Nubliss.com’s discretion.
Validity of all warranties for the product are subject to sole determination by the Seller and the decision of Seller will be final and binding.
Seller will not be liable for consequential, incidental, indirect, punitive, exemplary or special damages of any nature whatsoever. The entire collective liability of Seller arising out of or relating to use or order of Services or Products or arising out of any other matter, regardless of the form of the cause of action, whether in contract, tort (including without limitation negligence, intentional or otherwise), statute or otherwise, shall in no event, exceed the lower of Rs 1000 (Rupees One thousand) or money received by the seller from the sale of Product.
You agree to indemnify, defend and hold harmless Nubliss.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Nubliss.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
The customer may be considered fraudulent if any of the following scenarios are met:
1. Customer doesn't reply to the payment verification mail sent by Nubliss
2. Customer fails to produce adequate documents during the payment details verification
3. Misuse of another customer's phone/email
4. Customer uses invalid email and phone no.
5. Overuse of a voucher code
6. Use of a special voucher not tagged to the email ID used
7. Customer returns the wrong product
8. Customer refuses to pay for an order
9. Customer is involved in the snatch and run for any order
10.Account for the customers falling in fraudulent or loss to business category may be blocked.”
Title and risk of loss for all products ordered by you shall pass on to you upon Nubliss.com's shipment to the shipping carrier. Shipping address cannot be changed after order is dispatched and for reverse pick up.
1. Nubliss.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
2. If you or Nubliss.com terminates your use of the Website or any Service, Nubliss.com may delete any content or other materials relating to your use of the Service and Nubliss.com will have no liability to you or any third party for doing so.
3. You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.
All dispute and differences arising out of or in connection with or relating to any matter with use of Services, Products or any matter between the Seller and you shall be settled under the Rules of Delhi International Arbitration Centre by a sole arbitrator appointed by Seller in accordance with its Rules. The language of the arbitration proceedings shall be English and the place of arbitration shall be the Delhi International Arbitration Centre at Delhi. You also agree to bear all expenses related to Arbitration whether on your account or that of the Seller
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
Interpretation of Number and Genders:
The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Nubliss.com does not review the contents in any way before they appear on the Website. Nubliss.com does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to support@Nubliss.com .
What We do About Mispricings
Despite our best efforts, a small number of the items in our catalogue maybe mispriced. However, we verify prices as part of our dispatch procedures.
If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
NO COST EMI OFFER
For the purpose of these terms and conditions, wherever the context so requires, "you" and "your" shall relate to any natural or legal person who has opted for payment in equated monthly installments ("EMI") pursuant to payments made by credit cards ("EMI Offer") for making any purchase(s) on Nubliss.
By availing the EMI Offer, you are agreeing to and accept the terms and conditions set out herein:
1. The EMI Offer is being offered uniformly, on all the products listed on the Nubliss Website. The EMI Offer does not amount to a waiver by any bank or financial institution on the interest component of the equated monthly installments being paid by you. However, this interest charge has been provided to you as an upfront discount at the time of your purchase, effectively giving you the benefit of a No Cost EMI.
2. You agree and confirm that you will need to pay applicable EMI and interest on the total value of the order at the time of payment to the bank, in accordance with the terms applicable to the credit card through which you undertake the transaction.
3. The discretion to process payment lies with the bank that has issued the credit card being used by you for the transaction. Nubliss will have no obligation or liability in the event the bank refuses to process the transaction, for any reason whatsoever
4. You agree that in the event you fail to make timely payments of EMI, there may be additional interests or penalties which may be levied by the bank, and you shall be solely liable to pay any such additional interests and penalties, if any
5. The EMI Offer is currently valid for EMIs having a tenure of 3 (three) months and 6 (six) months only. The EMI Offer is facilitated by selected banks only, as displayed on the No Cost EMI Offer page
6. The minimum cart value to avail the EMI Offer payment option is INR 10,000 (Rupees Ten Thousand Only)
7 . Any returns or cancellations will be as per Nubliss’s returns and cancellation policy, available for viewing on the Website. In the event of any return of the product for which payment was made using the EMI Offer ("Purchased Product"), or refund of the amount paid by you pursuant to the EMI Offer in an EMI transaction, the interest already charged by the relevant bank will NOT be refundable
8. Nubliss will not charge a processing fee for availing the EMI Offer. However, the relevant bank may charge processing fees or cancellation charges as per their internal policies. Such charges shall be paid by you to the relevant bank and Nubliss will have no liability or obligation to refund such charges in the event of return of the Purchased Product or cancellation of the orders placed on the Website
9. We request you to consult your bank or card issuer on the mechanics of cancellations, refunds or pre-closures affecting the terms of the EMI offered, and the details of the interest or cancellation charges that may be levied for the same
10. Nubliss retains the right to modify or cancel these terms and conditions and the EMI Offer at its sole discretion at any time with no further notice
11. You understand and agree that there may be a constraint on the number of transactions or purchases on a specific credit card, based on the transaction limits set by the issuing bank. You confirm that you shall abide by the terms and conditions as may be applicable on the credit card being used by you.
12. You may be charged GST or other applicable taxes by your bank for the transactions undertaken using the credit cards issued by such bank
For FAQs and other details, please visit: No Cost EMI
Terms For Promotions/Contests/Offers/Campaigns:
General Terms for Offers and Promotions:
1. Discounts will be applied to the total merchandise value including GST and applicable taxes. Issuance or redemption of a voucher or coupon will apply to the total value of the qualifying order once all promotional discounts have been applied.
2. Only one credit note/gift coupon/coupon can be used per order unless otherwise stated.
3. Discount coupons - Discount coupons may from time to time be offered to account holders; such coupons may only be applied to purchases made through the account to which the discount coupon was offered and registered. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, a combination of the two and in case of COD, a cheque).
4.Promotional discount coupons - We may from time to time offer promotional discount coupons which may apply in respect of any, or certain specified, purchases made through this Website.
5. Nubliss.com shall introduce various offers, schemes or contest at different times. The terms and conditions for such Contest shall be separately available on the Site.
6. Nubliss.com reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. Nubliss.com, at its discretion, can withdraw a particular scheme from the website or market.
7. In case of any query pertaining to use of coupon and/or credit note or regarding the schemes, please email customer care.
8. While participating in any Nubliss.com contest you hereby agree to release and hold Nubliss.com (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, but not limited to reasonable attorneys' fees, or arising out of or related to your participation in the said Contest.
If you feel like cancelling an order, you can easily go ahead. Following are some points to keep in mind before proceeding with a cancellation:
1. You can cancel an order before it is marked as shipped from our side.
2. In case you wish to cancel the order after it has been shipped, then please free to inform us about the same. Please do not accept the delivery.
3. Refund will be processed within 21 working days.
4. We reserve right to cancel the order at any point.
for any questions