What constitutes a Nubliss mattress?
When it comes to a Nubliss Mattress- Less is More! Our team bounced, turned, and slept on hundreds of combination before settling for an ultimate one.
Soft Removable Cover: : Wrapped in soft cover that can be easily removed by unzipping the same.
Plush, Breathable Fabric Liner: Between foam and removable cover, we have inserted a layer of protection in the form of a fabric liner. This blocks dust from reaching the core.
Perforated Memory Foam: The NX-Gen Memory Foam (1.1" Top Layer) that is engineered to support your body. Contoured top ensures air circulation throughout the night.
High Performance Foam Base : Open-celled Foam (4.9" Base Layer) that supports as well as promotes air circulation. High on durability, this layer acts like an unbeatable support system of the top layer.
Anti-slip Layer: The mattress can be placed on any type of platform, all thanks to an anti-slip layer. No matter how many times your toss or jump, the mattress will not budge from its place.
How does the Mattress Feel?
During our testing phase, we understood that layered construction offers ultimate support and comfort. We have put our experience and money behind engineering a product that redefines sleeping perfection. Offering tranquil night’s sleep, the Nubliss mattress offers an added bounce as well as the comfort of a memory foam.
Why Nubliss sells only one mattress?
Consumers today continue to be offered mattress made from old technologies and dubious materials. It is high time that we say finally say farewell to spring this or spring that and chemical laden, allergy causing latex mattresses!
Sleep is an important part of your life and one of the most important component of your health and fitness. Memory foam is the most appropriate and technologically most advanced material for mattress.
But then not any memory foam will do for your Nubliss. We have gone further than any and brought to you a memory foam mattress that is sculpted and has cooling gel that works perfectly in Indian conditions.
We don’t wish to put you in a fix about what to choose out of 100 needless options. We have has created the one mattress - the best innovation one can come across- using the superior quality material.
How is Nubliss mattress different from traditional memory foam mattresses?
We were so frustrated with overpriced and old technology of mattress being sold! Our experts from Europe perfected the cocktail for a sound sleep. While being in the state Nirvana, we will try our level-best to explain some blissful features of our marvel (Forgive us for being in love with comfort
When it comes to sleep, we are 100% serious about delivering the best. After conducting a deep research in body temperature fluctuation, our team created India’s first ever mattress with contoured memory foam. The perforated foam features contours for proper flow of body heat while sleeping. Infused with a cooling gel, this mattress offers sound sleep and keeps you upto 4°c cooler in summers.
Removable Wash-and-Dry Cover
To make a super cover for our innovation, we used the best-in-line breathable cover. Yes, you read it right! The cover of the mattress is made using eco-friendly mattress and weaved a manner that enables it to assist in air circulation. Not only breathable, this one-of-a-kind cover is buttery soft as well. With a cover so resilient and soft, you will no longer require a bed sheet. The beauty of this cover emanates from the velvety surface that puts your senses under a charm instantly. Wash the cover any time by unzipping it (Oh, it has a zipper as well!) and wash it at 40℃ to keep it blissful.
As much as you love your curves, our mattress will also help in maintaining the same. The foam is poured in a manner that it maintains your contour, while maintaining proper pressure on the vital points.
Memory foam in this mattress has a perforated design with a contoured surface – the only one in India to do so. This responds to your body’s temperature, weight and shape to offer a truly personalised support.
- Top side of Nubliss is designed to provide optimum firmness suitable for all people. It relaxes your arteries & veins and comforts aching muscles. However, if you prefer your mattress extra hard, you can just flip it over and benefit from layer of high performance foam
- Do please unzip the cover and flip that over as well!
No more sleeping in trenches or rolling in depressions. No-sagging Technology keeps your body in comfort and mattress straight.
Mattress that Breathes
Enjoy blissful sleep during night or day with our innovation. The perforated memory foam enables your skin to breathe and help maintain proper body temperature. Made using a material that is 30 times more breathable than regular memory foam, this mattress will be a keep you comfortable throughout the night.
Pressure Relieving Memory Foam
After a hectic day, no one wishes to struggle in bed. Our innovation will help you sleep like a baby while taking care of your tired muscles. The memory foam is created by experts to minimise pressure in the joints and muscles.
Thermally Neutral Sleep
You are not a turkey, then why are you getting roasted every night? Our cool-cool mattress will proactively manage heat and let your body phase smoothly through temperature changes during the night. Thus, ensuring sound sleep.
Antimicrobial Treated Fabric
We do not believe in offering a product. We strive to offer you the best product by undertaking varied measures. The mattress is treated that acts as a physical barrier against allergens, dust mites, stains, moisture, mould, and mildew. Why? Because it is high time that mattresses in India start takin care of your health and fitness
Innovations do not happen overnight! These are a result of in-depth research and years of tinkering with various available options. Nubliss is one such innovation that is built to last and fade away when its life-cycle is over. The material used in the manufacturing is biodegradable and does not harm the ecological balance of nature.
We created the best mattress but had a problem of delivering it your house. In normal mattresses, 20% to 25% cost that you pay is for storage and transportation!
But you are too important for Nubliss to load you with this unnecessary cost. We found a solution is world’s most advanced vacuum packing machine that packed our entire mattress into a small, easily-transportable box! We are easily able to deliver to your home and you get a great product at very affordable price. A real win-win solution!
Every pore in your body will be able to breathe on our mattress. The cover is weaved using quality material that enables it to offer a proper flow of air.
Memory foam is capable of evenly distributing the pressure, all thanks to slow spring-back. This enables the foam to adjust to the object and relax the human body by creating adequate pressure on the shoulders and waist.
CertiPur-US® Certified Foam
Our mattress is made using from that has been checked and certified by CertiPur-US®- the highest governing body that accredits best of the material used.
- Nubliss is tested for Performance, Durability, Emissions, and Content
- Analysed by approved by independent, accredited testing laboratories
- Made without harmful chemicals such as ozone depleters, PBDEs, TDCPP or TCEP
- Made without carcinogenic such as mercury, lead and other heavy metals
- Low VOC (Volatile Organic Compound) emissions for improved indoor air quality – something that is very important in Indian cities
- Made without any chlorofluorocarbons (CFCs)
OEKO-TEX® 100 Standard Fabric
When it comes to delivering the best, we do not take any chances. We have wrapped this foam wonder in a lush, organic fabric that is certified safe by OEKO-TEX® 100. Tested against various parameters, the machine-woven woven fabric was found pH neutral and free of 300 chemicals. This means that the outer layer of the mattress will feel gentle on the skin and will never harm your health. Nubliss is India’s first mattress brand that is wrapped fabric certified by world’s top fabric regulatory authority.
What is the depth of Nubliss mattress?
The Nubliss mattress is 6 inches deep.
How soon one can use the mattress?
We recommend waiting for 1 hour so that it can blossom to its full shape.
Can the mattress be used with any kind of bed base?
Yes, it works with every kind of bed base. We recommend full inspection of the bed base before placement of a mattress. In the case of a worn-out bed base, the performance of a new mattress will be impacted by many folds.
Why is Nubliss mattress offered in a box?
Because we wish to make your life much easier! Who could have imagined such a humongous item, such as a mattress, fitting in a box. With the help of out-of-the-box technology, we were able to roll and compress an elephant in a box. Made in China
Owing to this compression process, we are able to save big on the shipping and pass on the savings to you. Plus, it also helps in cutting down on our impact on the environment.
How long can the mattress be kept in a box?
We recommend opening at the earliest to avail the benefits of 101-days free trial.
Will it be fine to place Nubliss mattress on the floor?
Yes, you can put the mattress on the floor. We recommend propping it before and after use as the floor will not provide proper ventilation.
What if the mattress smells?
New Nubliss mattress may have a very mild smell as it breaths in the ambient air. Smell if any will dissipate soon.
Is the mattress reversible?
Yes. The reversed side will feel extra firm.
How crazy is your 101-days of trial?
Nubliss was designed to please the senses to the fullest and lull you to an out-of-the-world experience, when it comes to sleep. Our main motive behind 101 days of peace is to make your body take a call on the mattress. We aim to curb on hurried decisions and offer you and your body a chance to experience the mattress before taking the final call.
How 101-days of trial works?
- Brand New Mattress On Wheels
You will receive a fresh mattress at the start of the trial period.
- 101 Days To Convince Your Body
Your body will get 101 calendar nights from the day of delivery, to experience the bliss.
- Smooth Returns
If you are still tossing on the new mattress, then mark us a mail or call us to avail easy returns.
What is this 101 days free trial? Will we get 101 days if bought from Flipkart?
On purchase of a Nubliss mattress from Nubliss or flipkart website, you automatically become eligible for ‘101 Days Free Trial’.
Can I return my mattress within 1 week or 1 month?
If you are not satisfied, you can avail our ‘No Questions Asked’ return policy and return the mattress on the same day. We will be happy to help!
We recommend as well as encourage our customers to try the mattress for minimum 30 days. During this short span of time, your body will adjust to the new experience. We are not saying it is mandatory, but we wish you to atleast give your body a chance to tune according to the mattress.
In how many sizes the mattress is available?
Nubliss mattress is offered in varied sizes to suit one’s requirement:
a. 72x36 inches
b. 72x60 inches
c. 72x72 inches
d. 75x36 inches
e. 75x60 inches
f. 75x72 inches
g. 78x36 inches
h. 78x60 inches
i. 78x72 inches
- If the size you are searching for is not listed on the website, then please don’t be disheartened. We are trying our level best to come up with many more sizes.
- At the first go, the mattress may measure a bit smaller. Give the mattress 24 hours to fully unfurl and attain its original size. Do not worry, we will never ship a mattress that is smaller or larger than the listed size.
- At present, we are not indulging in the luxury of customising the mattresses. This is to keep our back-end supply smooth in a strategically viable manner.
- The mattress can be easily squeezed onto beds that are 1 to 2 inches smaller than the mattress, all thanks to foam construction.
Why don't we use Latex foam?
While considering the ultimate combination for our innovation, we mixed, fused, and separated a host of material. One of these was a latex foam which is still widely used and marketed as all-natural make. What is generally not stated prominently is that latex does not perform well in Indian hot conditions and causes allergies. That is also one of the reasons that latex mattresses generally offer shorter warranties.
After experiencing what memory foam – which was incidentally created by NASA - had to offer in terms of health benefits and much more, we were convinced about our selection.
Reasons why our scientists and medical & fitness experts chose memory foam with cooling gel:
- Pressure Point Relief
Creates proper pressure on Shoulder and Hip Areas without the use of hardened pressure points insertions.
Perforated memory foam enables air to circulate without restriction.
- Antifungal & Anti-germ
Best of the material is used to ward off fungus, dust, and germs.
- Zero Motion Transfer
Sleep without any disturbance as memory foam absorbs every kind of movement.
At the end of the use-cycle, the mattress can be easily disposed off without harming the environment.
As compared to latex, the memory foam is much lighter in weight.
- Apt for Indian Conditions
Older generation memory foams used to get heated and this was their one drawback. NX-Gen Memory foam used by Nubliss actually keeps you cooler by 4°c during summers.
Where can one buy a Nubliss mattress?
There are two ways of buying a Nubliss mattress- Nubliss Website & Flipkart’s Nubliss Store. We have exclusively tied up with Flipkart for a chance to service customers based in the far ends of India.
Why is Nubliss mattress priced lower compared to competitors?
Cut Down the Unnecessary! Our team has a simple motto- Design what will prove to be better than the best for a customer. We believe in spending on what matters and shedding off the process that is unyielding for production of a quality mattress.
Vacuum Packed: First time in India, a mattress will be delivered at your doorstep vacuum packed in a box. We have achieved the unattainable by employing world’s most advanced machines to vacuum compress and pack a foam mattress in a box. This enables us to ship the mattress like any other product and save big time on logistic. The saving from this kind of packaging is transferred directly to our customers.
No Middle Man: After a year-long market survey, we concluded that the mattress segment is highly unorganized. All thanks to this, the middle man takes the chunk out of your pocket. In this scenario, a middle man is the person who is selling you the mattress at a store. For every sale, the middle man charges a hefty commission to the brand and thereby increasing the actual cost. To curb this issue, we have eliminated the need for a middle man by selling the mattress directly from our online portal.
Logistics: To create a full circle of delivery, we have adopted a unique way to curb the cost. The manufacturing process runs parallel to the order fulfillment process. This has enabled us to cut the cost down by many fractions.
This has empowered us to offer the best in quality at a cut-throat price.
How ‘Cooling Gel’ really works?
Nubliss- India’s 1st memory foam mattress with cooling gel is designed to keep your body cooler by 4°C. Memory foam used in Nubliss is infused with tiny beads of cooling gel, which is a Phase Change Material (PCM) that changes state to absorb heat. When a person sleeps on Nubliss, the heat produced during wee hours flows through the mattress. This heat is quickly absorbed by gel beads. The surrounding memory foam conducts this heat away from gel beads. The cooling gel and memory foam work in tandem to ensure that the cooling process doesn’t stop and you sleep blissfully.
Do you have any local store, where I can see the mattress?
What is the exact thickness of your mattress- 5 inches or 6 inches?
The Nubliss mattress is 6” thick. When opened, it might measure less than 6” as it is vacuum packed to fit in a small box. Allow the mattress atleast 24-48 hours to gain full form.
How can you assure that this foam is certified by CertiPUR-US®, is it written on the foam anywhere ?
What is the density of the foam and what is the thickness of memory foam?
Memory foam used in the mattress is of 25 density and is layered on a 40 density High-performance PU foam.
Our normal body temperature is 37 degree, so will it keep mattress temperature below the same?
All thanks to Cooling Gel infused Memory Foam layer, your mattress will always maintain a temperature of 4 degrees lower than the normal body temperature.
What is the life of a Nubliss mattress?
It all depends on the way you keep the mattress. We recommend that you keep following points in mind to prolong the life of your mattress:
1. Never use water to clean the mattress.
2. Never try to remove the inside cover as it is stitched to seal the mattress.
3. Vacuum your mattress on a daily basis.
4. In case of a stain, dab the excess liquid with a clean cloth and clean the spot with a mild cleaner
5. Always use a mattress protector.
6. Avoid using an Electric Blanket or a Heated Cover or a Hot Water Bottle.
7. Please rotate the mattress every 30 days to even out shape and prolong its life.
Is the mattress too soft? Doctor recommended to use hard mattress.
Can we fold this back in a box if we want to relocate?
It is humanly impossible to fit the mattress back in the box. The Nubliss mattress is packed using world-class vacuum packaging machines that compress the foam to fit in tiny box.
Are sizes 48*78 / 48*75 / 48*72 available? Can we get a 8-inch thick mattress? Is customisation possible?
Sorry to inform you, we don’t manufacture mattresses in 48*78 / 48*75 / 48*72 sizes. At present, we are not indulging in the luxury of customising the mattresses. This is to keep our back-end supply smooth in a strategically viable manner.
Why do I need a topper?
If looking for immense comfort, then a topper is definitely for you. Nubliss Topper is engineered under the watchful eyes of European scientists and sleep experts to add a luxurious touch to your otherwise firm mattress. Nubliss topper simply implies ‘Maximum Sleeping Comfort’ on every night.
Some facts that you need a Nubliss topper:
- You are a heavy sleeper
- You toss and turn a lot while sleeping
- You sweat a lot while sleeping
- You sleep on a cotton mattress
- You are a bachelor who wishes to lead a healthy life
- You recently moved to a furnished PG with a hard bed
- Your old mattress has given up on you
- Your guest bedroom’s bed is not a big hit with guests
- You only have a futon in your bachelor pad
Can you say ‘NO’ to additional Comfort?
Your old mattress is just hanging in there till the time you don’t replace the same after a heavy investment. To add a miraculous touch of comfort to the old, non-sagging & firm mattress, you need a Nubliss topper. This will not only lend a new life your old mattress but also add a luxurious layer of comfort to the otherwise firm mattress. The topper is designed to comfort and support the contours of your body. This will release pressure on your joints and spine.
If your sofa comfortable enough for peaceful sleep and other activities?
If you feel the need to shift a lot while sitting on the sofa, then it is possible that your sofa is in dire need of a ‘Comfort’ upgrade. Pull out the Nubliss topper and spread it on the sofa while Netflix and Chill sessions. The topper will add a cool comfort to the uncomfortable sofa and make that binge-watching session a breeze. Additionally, the anti-slip bottom will make sure that your topper doesn’t shift from its place while you sleep or sit comfortably on the sofa.
Is your old mattress/sofa free of germs and allergens?
Nubliss topper equals Pure Sleeping Zone. The Nubliss topper features a removable and machine washable cover that is treated to ward of allergens, germs, bacteria, dust mites, dust particles, mold, and protect the topper from an infestation of all the above. The hypoallergenic top layer is free of any harmful chemicals. This means that you will always wake up fresh and clean of harmful elements. Plus, the zip cover can be easily removed and machine washed for a fresh feel.
What constitutes a Nubliss Topper?
Nubliss Topper is synonymous with perfection. Created under the supervision of sleep experts and scientists of Europe, the topper is a new-age marvel in itself. The combination of following layers make it an ideal choice for people looking for ultimate comfort:
- Soft Removable/Washable Cover: The zipper external cover is crafted using OEKO-TEX certified fabric. the cover is easy to remove and machine washable.
- Perforated Memory Foam: The NX-Gen Memory Foam (2 inches) is engineered to comfort the natural contours of your body. The layer is infused with cooling gel to keep topper’s temperature down by 4 degrees.
- Anti-slip Layer: The topper can be on placed any type of surface as the anti-slip layer present at the bottom ensures that the topper will not budge from its place.
How does the topper feel?
For ultimate comfort and support, the topper has been designed after undertaking in-depth research. The 2” of memory foam is engineered with curves that offer optimum comfort and pressure relief on the joints and muscles. It will feel like as if you are getting a soothing massage in a spa.
What is the depth of Nubliss topper?
The Nubliss Topper is 2 inches thick.
How soon one can use the topper?
Please wait for atleast 1/2 an hour before using the Nubliss topper. During this time, the topper will fluff up to its full shape.
Where all one can use a Nubliss topper?
- Can be used on a sofa while binge-watching
- Spread on a floor while watching stars on a clear night
- During long commutation through a car
- While travelling by train- Just open, spread, and sleep tight
- Make your futon/sofa-cum-bed comfy with 2 inches of luxe comfort
- Best camping companion that fits perfectly in a backpack
- Instant sleepover fixer for friends of your little one
- On a bed placed in a guest bedroom
- Over a firm mattress- coir or cotton
Why is Nubliss topper offered in a box?
We live in an age where everything is delivered at the doorstep in a small box. Then why not a topper in a box. Nubliss employees world’s most advanced technology to vacuum packing machines to roll pack the topper in a box. With this type of packaging, we are able to pass the saving on the shipping cost to our customers. Also, this makes easy for our customers and logistics team to carry the box easily.
How long the topper can be kept in a box?
We recommend that one opens the box as soon as it gets delivered. But you can still keep the box intact for 1 month from the date of delivery.
Will it be fine to place Nubliss topper on the floor?
Nubliss Topper is an all-rounder when it comes to usability. You can use the same on the floor without thinking twice. One can also use the topper on the a sofa, firm mattress, futon, and more.
In how many sizes the topper is available?
Nubliss topper is available in following sizes:
- 72x36 inches
- 72x60 inches
- 72x72 inches
- 75x36 inches
- 75x60 inches
- 75x72 inches
- 78x36 inches
- 78x60 inches
- 78x72 inches
- Please don’t be disheartened, if you are not able to find the desired size on the website.
- At the first go, the topper might look smaller or thinner. Give it atleast 2-3 hours to take its full shape.
- Please note that the topper cannot be customised, as of now.
Where can one buy a Nubliss topper?
You can buy Nubliss topper on the Nubliss Website, Amazon, & Flipkart. We have tied up with Flipkart & Amazon for a chance to service customers based in the far ends of India.
How can you assure that this foam is certified by CertiPUR-US®, is it written on the foam anywhere ?
Nubliss brand is listed on CertiPUR-US® website as one of the few businesses to gain certification:
Can we fold the topper back in a box if we want to relocate?
Only if you are a Superman! Jokes apart, it is humanly impossible to fit the topper back in the box. The topper is packed using world-class vacuum packaging machines.
Orders & Delivery
How will the mattress get delivered?
Using world’s most advanced technology, we have compressed the Nubliss mattress to fit in a box. This helps us to save big time on logistics and deliver the best within a short span of time. Plus, the box is designed in a manner that it can be carried easily on a flight of stairs, in the lifts, and or pushed around in a house.
Dimensions and other details about the product are mentioned below:
|Size||Thickness||Mattress Dimensions||Packed Box Dimensions (LxHxW) inches||Approximate Packed Weight|
|Single||6 inches||36x72 inches||97x37x37 inches||9 Kgs|
|Single||6 inches||36x75 inches||97x37x37 inches||15 Kgs|
|Single||6 inches||36x78 inches||97x37x37 inches||18 Kgs|
|Queen||6 inches||60x72 inches||97x43x43 inches||10 Kgs|
|Queen||6 inches||60x75 inches||102x43x43 inches||15 Kgs|
|Queen||6 inches||60x78 inches||105x43x43 inches||18 Kgs|
|King||6 inches||72x72 inches||97x46x46 inches||10 Kgs|
|King||6 inches||72x75 inches||102x46x46 inches||15 Kgs|
|King||6 inches||72x78 inches||105x46x46 inches||19 Kgs|
How soon the mattress will reach my doorstep?
- Based on your location, we will deliver the product within 1-9 days.
- Same day delivery is possible for orders placed before 11 AM*. currently, same day delivery is available in Gurgaon and Delhi only.
Should someone be present at home to collect the delivery?
Our courier partner requires a signed copy of the delivery receipt, so yes; you or someone else from your home should be present to take the delivery. In case you miss out on your delivery, do not worry as our courier partner will retry to get in touch with you and fulfil delivery within next 2 business days. If you wish to reschedule a delivery, please contact our support team.
Will all products in my order be delivered at the same time?
We try our level best to ensure all the products are delivered at the same time. Sometimes we use different courier partners, in accordance with the product type, so the delivery can take place in parts.
Will I get a call before the delivery?
Yes, the executive will call before delivering the product.
Will it be fine if I provide additional delivery details?
While placing the order, you can share additional information for making delivery as smooth as possible.
Which courier do you use for delivery?
At present, we are partnered with Holisol.
In how many days we will get delivery?
Based on your location, we will deliver the product within 1-9 days.
Same day delivery is possible for orders placed before 11 AM*. Currently, same day delivery is available in Gurgaon and Delhi only.
Payments & Refunds
How can I make payment for my order?
Payment can be easily done through following means:
- Cash on Delivery: To make transaction as smooth as possible, we offer cash on delivery option. You can easily pay for your order using cash. Please tender the exact change as the delivery executive might not carry the same.
- Online Payment: You can easily pay for your order on www.nubliss.com. Our website offers a wide range of payment options that are tied up with a secure payment gateway.
What type of cards do you accept?
We accept Visa Credit, Visa Debit, MasterCard and American Express.
How soon a refund can be processed?
Your refund will be processed within 7 business days of receiving the returned product in original condition.
Is zero down payment EMI/Bajaj Finance option available? What is the installment % or amount?
For now, we are not offering Zero down payment EMIs or finance through Bajaj Finance.
For the convenience of our customers, we offer payment through CCAvenue/Paytm payment gateways. In case of finance service offered on Credit Card, we have no control over the interest charged on the amount or number of EMI’s offered.
What should I do if the refund amount is incorrect?
Please contact us on firstname.lastname@example.org. We would be happy to help you.
How will you process the refund if I paid through COD mode?
In case of COD mode, we would request you to please provide us with the bank account details on email@example.com.
What is the Return Policy for Topper/2in1 Pillow/Pillow?
Customer can return the product within 7 days of delivery in case of a manufacturing defect. Get in touch with our team over the phone- +91-9205138595 or through email- firstname.lastname@example.org.
Points to consider before opting for return:
- Return the product in the prime condition. That is: do not stain, damage or tamper the product in any way.
- Provide original invoice - Not the scanned copy or email printout, and that you send the refund request through an email within 7 days of receiving the products.
- Manufacturing defects considered for return: Uneven surface in memory foam insert of the pillow, pasting issues, or cracks in the foam or if indentation is more than 5 cms.
- Minor manufacturing defects like overlapping of a stitch or piping is not considered for return.
- 101 days return policy is not applicable for accessories- Nubliss Mattress Topper, Nubliss 2in1 Memory Foam Pillow, Nubliss Pillow, Blanket, and Bed Sheet.
Do you have trial available for Topper/2in1 Pillow/Pillow?
Trial is not available for Nubliss accessories- Nubliss Mattress Topper, Nubliss 2in1 Memory Foam Pillow, Nubliss Pillow, Blanket, and Bed Sheet.
What is the return process?
If you are not happy with the mattress while availing 101 nights trial, then we will offer you 100% refund on your mattress purchase.
All we need you to do is
- Return the mattress in the prime condition. That is: do not stain, damage or tamper the mattress in any way.
- Provide original invoice - Not the scanned copy or email printout, and that you send the refund request through an email within 101 Nights of receiving the mattress.
- In case of discomfort, we recommend using the mattress for minimum of 3 weeks. During this short span of time, your body will adjust to the new experience. If you still face an issue, we will be happy to process the return.
Do I need to pay for the return?
Not at all! We offer free returns on all Nubliss products.
Will I be eligible for an exchange?
Before placing an order, we request you to properly measure your bed to avoid getting a wrong size mattress. If you get a wrong one, then no need to panic. Just place an exchange request by writing to us and our support team will be happy to assist you further. We will together find a solution.
If the product is unpacked, then please mention the same on the mail. Extra handling charges will be applicable in this scenario.
Who will pick up the mattress if I decide to return it?
Our delivery partner will pick up the mattress from the address it was delivered at the first go.
Do I need to keep the box?
You are not required to keep the box, as it is humanly impossible to fit the mattress back in the box. You can use it for personal use.
How do I prepare my mattress for return?
- We will send a packaging material for the reverse pickup.
- The original mattress will be scheduled for pick up within 7 working days of receiving the 'return' or 'refund' request.
- The collection by the 'Pick-up' team can take up to 5 business days.
- Refund will be processed within 5 days, after inspection of the mattress at the warehouse.
Can I return my mattress within 1 month?
If you are not satisfied, you can avail our stress-free return policy and return the mattress. We will be happy to help!
We recommend as well as encourage our customers to try the mattress for a minimum of 3 weeks. During this short span of time, your body will adjust to the new experience. We are not saying it is mandatory, but we wish you to at least give your body a chance to tune according to the mattress.
Can I return a free product?
A Nubliss Pillow, 2in1 Memory Foam Pillow, Bed Sheet, Topper, or an AC Quilt cannot be returned or replaced unless it has a manufacturing defect. The customer is requested to inform about the defect within 48 hours of delivery through an email. Freebies cannot be returned. If an accompanying product is returned, then the original price of the freebie will be deducted.
What if I bought a mattress from Amazon, Flipkart, and Other Websites? How can I return the mattress?
This must be made directly via our website, through an email on email@example.com .Refunds will be made via the same payment method used to order the mattress.
What all is not covered under 101-day Trial?
- The 101-day trial does not cover an exchange of mattress due to an incorrect size ordered.
- The policy is limited to one return per household per year. Please Note: Order placed by two members/individuals from one household will be considered as one order.
What are the reasons for the 'Rejection' of a return request?
Under the following circumstances, the return request can be rejected:
- Return request raised within the first 3 weeks from purchase.
- The mattress or the mattress cover, that we received at our warehouse, is tempered or torn.
- The mattress or the mattress cover, that we received at the warehouse, is stained by food and other liquids.
Can I return my product after the 101-day trial period ends?
A customer is only allowed to return the product within the 101-day trial. Post this period, the mattress can be exchanged if it meets warranty claim guidelines.
What if the return pick-up is not possible in my zipcode?
If the logistics partner is not able to extend pick-up service in your area (Zipcode) where delivery was done, then we would request the customer to arrange shipment to the nearest hub of our logistics partner. Please be rest assured that our team will guide you through the whole process.
What if I received a mattress with a defective cover?
If you received a mattress a defective cover, then we will only replace the cover and not the whole mattress.
How can I keep my mattress clean?
The best way to keep your mattress good as new is through following ways:
- Never use water to clean the mattress.
- Never try to remove the inside cover as it is stitched to seal the mattress.
- Vacuum your mattress on a daily basis.
- In case of a stain, dab the excess liquid with a clean cloth and clean the spot with a mild cleaner.
Do you suggest turning my mattress to add on to its years?
You don’t need to turn your mattress but we do recommend rotating it lengthwise. Please rotate the mattress every 30 days to even out shape and prolong its life.
Can I use an electric blanket or a heated cover or a hot water bottle on the mattress?
Generally, avoid using an Electric Blanket or a Heated Cover or a Hot Water Bottle.
Can wrap my mattress in a mattress protector?
Yes, you can use a mattress protector.
Why we need to vacuums our mattress on daily basis?
Vacuuming a mattress, on a daily basis, helps in keeping the dirt and other bacteria away.
From where can I buy a protector, will you recommend any brand name?
You can easily purchase a mattress protector on Flipkart or Amazon. Please keep a few features in mind before making the purchase:
(b) Germ Protection
Can I use hot water bottle on the mattress after using mattress protector?
No, you cannot use a hot water bottle even after using a mattress protector.
What will happen if a hot cup of water gets spilled on the mattress?
Don’t worry! All you need to do is use a towel to soak the spilled water and air the mattress thoroughly.
How does the warranty works?
Anyone can claim to make a mattress but coming up with a product that is more than just a mattress is not everyone’s cup of tea. At Nubliss, we are mad about attaining perfection. We can go to any lengths to attain this and please your senses with the end result. This is why we invested lots of time in coming up with a perfect formula that we can proudly back.
To further prove that you will be getting the best quality and technology and nothing else, we have packed this mattress with unheard of 10-year warranty.
Moreover, our warranty is so simple and so wide that you will have complete peace of mind.
So long as you are the original purchaser and have the original receipt to show that, your Nubliss mattress will be covered under the warranty! We know that it is almost impossible that it will ever occur, but in case there are any manufacturing defects like uneven surface, pasting issues, or cracks in the foam or if indentation is more than 5 cm, then we will determine the what is the best solution (fix or replace the mattress, provide full or partial reimbursement, or any other) so that you continue to be happy with your relationship with Nubliss.
To continue keep your warranty valid, all we need you to do is to ensure that the mattress is not subjected to misuse, careless treatment, or physical abuse, and that mattress is unboxed for within 15 days after delivery.
Then there are some common sense elements that the warranty does not cover and we want to transparently communicate them to you as well. These are:
- Mattress cover, zipper or damage from unintended use or from normal increase in softness
- Mattress dimensions have a 10% tolerance due to elastic components. And so long the mattress remains within this tolerance, whether after short- or long-term use of the mattress, warranty claim will not arise.
- Minor manufacturing defects like overlapping of a stitch or piping.
Do you provide any warranty card with the mattress?
The invoice delivered with the mattress acts like a warranty. We would request you to please keep the same safely to avail warranty.
Mattress will not sag? And if it does after 5 years, you will repair or replace? What does 10 year warranty means and what it covers?
Yes, the Nubliss mattress is designed to ensure that it doesn’t sag. The No-sag technology used in manufacturing makes sure that no matter how many years you use the mattress, it will not sag. Plus, the no bond
Please refer to the following link to our easy-to-understand warranty in detail:
What all is not covered under the warranty?
- Wear & tear caused due to regular use.
- Softening or sagging less than one inch due to normal use.
- The defect caused due to improper support for the mattress
- Damage caused due to misuse and abuse of mattress.
- Discomfort due to firmness or comfort preference is not considered as a defect.
- Stains caused on the mattress or mattress cover due to fluid, tears, food, urine, or burns.
- Soiling of mattress or mattress cover.
- Damage to mattress cover or zipper on the mattress.
- Unauthorized service during the warranty period.
- Damage caused due to poor mattress care, i.e. - mould, dirt, or smell due to fluid, tears, food, urine, or burns.
- Deformation or tear caused due to exposure to cold/hot temperatures for a period.
- Any sort of fabric/zip /mattress damage caused while opening the seal of the mattress is not covered under the warranty.
What are the steps for claiming the warranty?
- Customer needs to submit a proof of problem along with a copy of the original invoice.
- A pick up will be arranged from a customer's location at no cost.
- The mattress will be inspected to confirm the claim.
- Nubliss will either repair the mattress or provide the customer with replacement if repair is not possible.
- The mattress will be delivered at your doorstep free of cost.
If the claim is not confirmed by Nubliss, then the customer will be charged a transportation cost. This cost will depend on the location of the customer.
What other points do I need to keep in mind?
Warranty is not applicable on any claim made other than for the benefit of the original purchaser.
Mattresses kept in unhygienic or unsanitary conditions may damage the product and invalidate the warranty. For health and safety reasons of workers, Nubliss may refuse to inspect such mattresses and deny the warranty claim.
Product failure is limited to sagging of the core of the mattress.
Highest liability is capped by the purchase price of the mattress as shown in the original invoice.
Nubliss Sleeptech Private Limited/Nubliss will make the final decision on the warranty. Company reserves the complete right to refuse any warranty claim if it doesn’t fulfill the Warranty Terms and Conditions.